Intelligent Ocean - Terms and Conditions for Courses in Kings Lynn

Cancellation Policy: If an attendee wishes to cancel their booking they must inform Intelligent Ocean by email or telephone as soon as possible. They can cancel their booking up to 7 days in advance of the course and a refund will be issued (minus PayPal fees). Cancellation less than 7 days prior to the course will result in no refund being issued unless a replacement is found from the reserve list.

Attendees must receive confirmation of their booking before arranging travel as spaces are limited. A booking is only confirmed once payment has been made via the online booking system (except for companies who will be invoiced). Intelligent Ocean will not be responsible for anyone who arranges travel and then fails to secure a space on the courses.

Attendees must be able to speak, read and write fluently in English.

Attendance in person is necessary for certification. Each attendee must be seen to be concentrating and participating in the class. For this reason Intelligent Ocean expects that suitable travel and accommodation arrangements prior to the course are made to allow the attendee to be alert during the course. Anyone who repeatedly falls asleep during the course will be asked to leave and will not receive a certificate. No refund for course fees will be issued in this case. Leaving the course early for travel arrangements is not permissible.

Mobile phones must be switched off during the course.

For PAM training each attendee will be required to bring a laptop computer. MAC computers are not suitable for the course (except for the PAMGUARD section of the course (leopard and snow leopard operating systems only). If an attendee wishes to install PAMGUARD on a MAC computer they can bring this along to the course for the PAMGUARD session. However they are expected to bring another laptop for the other sessions throughout the day.

Using PAM software requires a basic working knowledge of computers. If an attendee is not familiar with basic operations such as opening files, saving files and navigating around menus within programs we suggest that you reconsider whether you should attend this course.  We do not have time during the course to support people who struggle with these basic functions. We reserve the right to ask any attendee to leave the class who cannot perform these basic functions. You will not be eligible for a refund if this is the case.

On completion of the course, attendees will be issued with a certificate stating that they have completed the course.  If the course completed is for JNCC Marine Mammal Observer Training attendees will then be registered with the JNCC. If the course completed is for BOEM Protected Species Observer Training attendees will then be registered with the BOEM. If an attendee has come from a company which will be invoiced later, non payment of course fees after 30 days will result in the attendees being removed from the JNCC/BOEM database until payment is received. Attendees will also receive a PDF version of these certificates by email shortly after the course to save them scanning their certificates. Attendees contact details will be sent to the JNCC and BOEM as this is required for their databases.  Contact details will not be used for any other purpose.

Course material is copyrighted; no material shall be copied, reproduced in any way, or distributed without prior written permission from Intelligent Ocean.

Every effort has been made to ensure the material (both written and oral) presented during the courses is complete and accurate.  However, Intelligent Ocean cannot be held legally responsible for any errors or misinterpretations of the material.  Intelligent Ocean will not be liable for any direct, indirect, incidental, consequential or other loss or damages of any kind resulting in any way from the use or misuse of the material.